What cloud services does FirstYear support?

FirstYear supports iCloud and Dropbox.

How can I set up auto-backup to prevent data loss?

First, you need to link your device to your existing backup cloud service:

1. Go to Settings > Backup and Sync
2. Turn on Link to Cloud
3. Select iCloud or Dropbox, and then tap the top right OK button to confirm
   (Please note: Dropbox will ask you to log in at this time, while iCloud needs to be turned on from system settings prior to this step.)
   

From there, you can turn on Auto Backup Daily

If I turn on Auto Backup Daily, how many backup files will FirstYear keep?

FirstYear will keep backup files from the last 7 days.

How do I restore data from a backup?

1. Go to Settings > Backup and Sync to make sure your Link to Cloud is turned on.
2. Under the Choose a backup to restore... section, select the correct backup by tapping it.

Please note that restoring a backup will override all current data on your device.

Why I can’t restore data when sync is turned on?

FirstYear does not support data restore in sync mode. Before restoring any data, you have to turn off sync from Settings > Backup and Sync > Synchronization. Please note that you only can restore data to one device, not all devices in the sync group.

How do I sync data among multiple iOS devices?

Step 1: Link to cloud

To sync multiple iOS devices, you must first link your devices to your existing cloud service. All devices must be linked to same iCloud account or Dropbox account.

• For iCloud, all devices must be logged into the same iCloud account from System Settings > iCloud, and enabled for iCloud usage from Settings > iCloud > Documents & Data, before setting up syncing.
• For Dropbox, FirstYear also must be linked to the same Dropbox account. If you have installed the Dropbox client on your device, but are using different accounts, you can tap Use another account on the Dropbox link page to allow FirstYear links to the same account on different devices.

1. Go to app Settings > Backup and Sync
2. Turn on Link to Cloud
3. Select iCloud or Dropbox, and then tap the top right OK button to confirm.
   
(Please note: Dropbox will ask you to log in at this time, while iCloud needs to be turned on from system settings prior to this step.)
   

Step 2: Create group

The next step to sync your data is to use one device to create a sync group. Typically, this must be the device with the most data, as data on other devices will be overwritten upon joining the sync group.

1. Go to Settings > Backup and Sync and make sure Link to Cloud is turned on.
2. Tap Synchronization.
3. On Synchronization page, turn on Synchronization.
4. Enter a group name, then tap Create New Group.

Step 3: Join the group

The last step is joining the group from another device.

Warning: All data on this device will be overwritten upon joining the sync group!

1. If the sync group has just been created, please wait about five minutes before starting work on another device.
2. On another device, go to Settings > Backup and Sync and make sure Link to Cloud is turned on.
3. Tap Synchronization.
4. On Synchronization page, turn on Synchronization.
5. Wait a few moments as FirstYear retrieves information from the cloud.
6. Under the option to Join an existing group, you will see the group name that was just created. Tap to join.

Now the two devices are in sync mode.

How many devices can join the sync group?

In theory, there is no limit on devices. In our test environment, we have directly tested up to 4 devices in a single sync group.

Why does the app use so much space after I linked to Dropbox?

Dropbox will use approximately 500 MB to cache data. FirstYear does not have any control over this. As an alternative, you can consider using iCloud, or only use Data Clone to copy records between devices.

I feel the sync setup is a little complicated. Why the app doesn’t just let us create an account, and then have your server handle all the syncing?

Do you really want to trust all your information and all your baby’s records and photos to a random server? Unlike other apps that collect and route data to their server (and who knows what they will do with your information), FirstYear sends ZERO information to us, so your privacy is secure! Doing this on the coding end is much hard than it sounds, but we felt your security (and your baby’s) is well worth it. And we think that you’ll agree, even if it does take a step or two more during setup.

My iCloud syncing is not working, what should I do?

Here are some troubleshooting steps:

1. Make sure all your devices are logged into the same iCloud account.
   Settings > iCloud > Account
   
2. Check if iCloud is working on Apple’s System Status
   http://www.apple.com/support/icloud/systemstatus/
   
3. Make sure to set the time automatically on all your devices:
   Settings > General > Date & Time > Set Automatically
   
4. Check that you can see FirstYear iCloud documents listed in the iCloud settings:
   Settings > iCloud > Storage & Backup > Manage Storage > FirstYear
   
5. Try turning Documents & Data in iCloud settings off, restarting, then turning it back on. Restart your phone by holding down the power and home button for several seconds.
6. Make sure to remove any old MobileMe account from your phone settings that was left over when migrating to iCloud.
7. Some users have reported that turning off passbook will fix this issue.
   Settings -> iCloud -> Passbook
   

We also suggest you use Dropbox. From our testing, Dropbox is more consistently reliable.

When should I use data clone instead of synchronization?

If you log data only on one device, but you need to share the data to another device, you can use data clone.

• Data clone will not use your network data plan if you import/export cloned data via Wi-Fi.
• Compared to syncing, data clone reduces data cache usage for reduced app space.

You also can use data clone as a backup by exporting the cloned data via email, and importing it later as a restore.

How can I clone data?

On the source device, go to Settings > Export Data Clone. Select the method that you want to use, either Airdrop or email.


On the receiving device:

• For AirDrop:
1. Accept the shared file snapshot.btcp.
2. System will auto open FirstYear.
3. App will show a confirm warning:
   "All data on this device will be overwritten by this imported clone data. Do you want to proceed?"
   Tap Clone option to confirm the clone process.
   For more AirDrop help: http://support.apple.com/kb/HT5887
   
• For Email:
1. Open the mail. If the attachment has not been downloaded, tap to download.
2. After downloading, tap the attachment again, and then select Open in FirstYear.
3. System will auto open FirstYear.
4. App will show a confirm warning:
   "All data on this device will be overwritten by this imported clone data. Do you want to proceed?"
   Tap Clone option to confirm the clone process.

What references do you use in the growth chart?

We use child growth standard published by the World Health Organization (WHO).
http://www.who.int/childgrowth/standards/

What does the free trial version FirstYear provide?

The free trial version of FirstYear provides full functionality with a limit of 100 record entries. After you reached this record limit, you can not add new record but can still review or edit old ones. You can easily upgrade to full version via in-app purchase. The records that you inputted in trial version will be carried over to full version after upgrade.

Do I need to buy additional FirstYear license for each of my iOS devices?

No, you need one FirstYear license if you share the same App Store account with all other iOS devices. From other devices, go to Settings -> Restore My Purchase. After tapping, you will be asked to log in, but you will not be charged.

I am concerned about the privacy of my data. Do you collect or store user data on your server?

FirstYear will not collect or send your data to us. Rest assured your privacy will not be compromised. If you use backup or sync functionality, the data will be send to your own Dropbox folder not FirstYear. Please make sure to check privacy claims from Dropbox.

How do I contact FirstYear if I have questions?

If you run into any technical issue, please use Settings / Email Support to contact us. The email will attach the APP logs from your most recent crash. These logs will help us pinpoint the problem quickly. Please note these APP logs may contain some your record information. You can review these logs before sending them to us.