|Record and share your baby's life story|
Backup and restore
What cloud services does FirstYear support?
FirstYear supports iCloud and Dropbox.
How can I set up auto-backup to prevent data loss?
First, you need to link your device to your existing backup cloud service:
If I turn on Auto Backup Daily, how many backup files will FirstYear keep?
FirstYear will keep backup files from the last 7 days.
How do I restore data from a backup?
Why I can’t restore data when sync is turned on?
FirstYear does not support data restore in sync mode. Before restoring any data, you have to turn off sync from Settings > Backup and Sync > Synchronization. Please note that you only can restore data to one device, not all devices in the sync group.
How do I sync data among multiple iOS devices?
Step 1: Link to cloud
To sync multiple iOS devices, you must first link your devices to your existing cloud service. All devices must be linked to same iCloud account or Dropbox account.
Step 2: Create group
The next step to sync your data is to use one device to create a sync group. Typically, this must be the device with the most data, as data on other devices will be overwritten upon joining the sync group.
Step 3: Join the group
The last step is joining the group from another device.
Warning: All data on this device will be overwritten upon joining the sync group!
Now the two devices are in sync mode.
How many devices can join the sync group?
In theory, there is no limit on devices. In our test environment, we have directly tested up to 4 devices in a single sync group.
Why does the app use so much space after I linked to Dropbox?
Dropbox will use approximately 500 MB to cache data. FirstYear does not have any control over this. As an alternative, you can consider using iCloud, or only use Data Clone to copy records between devices.
I feel the sync setup is a little complicated. Why the app doesn’t just let us create an account, and then have your server handle all the syncing?
Do you really want to trust all your information and all your baby’s records and photos to a random server? Unlike other apps that collect and route data to their server (and who knows what they will do with your information), FirstYear sends ZERO information to us, so your privacy is secure! Doing this on the coding end is much hard than it sounds, but we felt your security (and your baby’s) is well worth it. And we think that you’ll agree, even if it does take a step or two more during setup.
My iCloud syncing is not working, what should I do?
Here are some troubleshooting steps:
When should I use data clone instead of synchronization?
If you log data only on one device, but you need to share the data to another device, you can use data clone.
How can I clone data?
On the source device, go to Settings > Export Data Clone. Select the method that you want to use, either Airdrop or email.
What references do you use in the growth chart?
We use child growth standard published by the World Health Organization (WHO).
Free trial version
What does the free trial version FirstYear provide?
The free trial version of FirstYear provides full functionality with a limit of 100 record entries. After you reached this record limit, you can not add new record but can still review or edit old ones. You can easily upgrade to full version via in-app purchase. The records that you inputted in trial version will be carried over to full version after upgrade.
Do I need to buy additional FirstYear license for each of my iOS devices?
No, you need one FirstYear license if you share the same App Store account with all other iOS devices. From other devices, go to Settings -> Restore My Purchase. After tapping, you will be asked to log in, but you will not be charged.
I am concerned about the privacy of my data. Do you collect or store user data on your server?
FirstYear will not collect or send your data to us. Rest assured your privacy will not be compromised. If you use backup or sync functionality, the data will be send to your own Dropbox folder not FirstYear. Please make sure to check privacy claims from Dropbox.
How do I contact FirstYear if I have questions?
If you run into any technical issue, please use Settings / Email Support to contact us. The email will attach the APP logs from your most recent crash. These logs will help us pinpoint the problem quickly. Please note these APP logs may contain some your record information. You can review these logs before sending them to us.
|The FirstYear app comes with a 100 free record limit. You can upgrade to unlimited lifetime entries through in-app purchase.|
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